FAQ > Orders
|
Ordering FAQ
Here are the most common questions about ordering, update and upgrade policy.
1. What payment methods do you accept? We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. We also accept PayPal - USD Only, Bank/Wire Transfer ($10.00 USD fee), Check/Money Order ($2.50 USD fee), Fax - Credit Card ($2.50 USD fee), Invoice ($2.50 USD fee), Purchase Order ($10.00 USD fee). If you choose to pay by Check, PayPal, Money Order, Wire Transfer, Check/Money Order, Fax - Credit Card, Invoice or Purchase Order select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order. 2. Do I have to pay sales tax? We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs. Since July 1, 2003 VAT (Tax) are applied on all Digital products sold into the following countries: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy Luxembourg, The Netherlands, Greece, Portugal, Spain, Sweden and The United Kingdom. 3. Can I order without a credit card? In addition to Credit Cards, we accept Checks, PayPal, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order. 4. What is your upgrade and update policy? As a registered customer of our product you are entitled to free minor updates. But you may have a major update with a discount! Please fill in the form to upgrade your Movavi VideoSuite for 30% OFF. Please fill in the form to upgrade your Movavi Video Converter for 30% OFF. 5. What address should I enter in the billing information screen? For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial. 6. How do I enter a shipping address? If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address. If you do not want the product shipped to same address as your billing address, please select "No" and you will be prompted for shipping information after you hit the submit button. 7. Should I put spaces or dashes in the Credit Card number? No. Your card number should be entered in as a continuous string of numbers. 8. I want to receive your program(s) on CD. What should I do? To receive a Backup CD with the installation files, put a tick to the Get it on CD! option on the ordering page. |